Free operating template · version 1.0
Property-manager cleaning SLA template.
Define what happens before, during and after every clean—before a missed assumption becomes an operational problem. Copy the fields below into your service agreement and complete them with your provider.
01
Properties and service scope
- Properties covered: [addresses / portfolio schedule]
- Services covered: [turnover / void / end-of-tenancy / communal / deep clean]
- Property-specific checklist owner: [client / cleaning provider / jointly agreed]
- Explicit exclusions: [linen / consumables / appliance interiors / external areas / waste removal]
02
How work enters the schedule
- Booking source: [calendar feed / portal / named email contact]
- Minimum notice: [hours / working days]
- Change and cancellation deadline: [time before service window]
- Peak-period process: [capacity confirmation / separate schedule / agreed surcharge]
03
Access and service windows
- Access method and custodian: [keys / fob / key safe / reception]
- Earliest access: [time]
- Latest completion: [time]
- Late departure or access-failure escalation: [contact / response deadline / rebooking rule]
04
Cleaner assignment and cover
- Primary assignment model: [named cleaner / named team / zone team]
- Cover trigger: [absence / overlap / urgent work]
- Cover briefing: [property record / checklist / access notes]
- Client notification threshold: [which assignment changes require notice]
05
Completion standard and evidence
- Completion definition: [checklist complete / property secured / consumables recorded]
- Required evidence: [room photos / issue photos / completion timestamp]
- Where records are stored: [dashboard / property record / email]
- Evidence retention period: [months]
06
Exceptions, defects and re-cleans
- Exceptions reported during the clean: [condition / damage / linen / maintenance / guest belongings]
- Quality issue reporting window: [hours after completion]
- Re-clean rule: [when included / response target / access dependency]
- Work outside agreed scope: [approval contact / price confirmation rule]
07
Communication and escalation
- Client account contact: [name / phone / email]
- Cleaning provider contact: [name / phone / email]
- Urgent operational channel: [phone / portal / messaging]
- Escalation order and response targets: [level 1 / level 2 / emergency]
08
Pricing, invoice and review
- Price basis: [per clean / hourly / blended schedule]
- Volume rule: [completed monthly services / tier / review date]
- Invoice cycle and supporting record: [monthly / completed-work schedule]
- Service review cadence: [monthly / quarterly] and termination notice: [days]
Want this operated, not just documented?
ECC connects scheduling, property records, cleaner cover and completion evidence under one recurring account.